This article is meant to provide general troubleshooting advice if you encounter issues with loading the staking portal or performing an action on it. There are various factors which play a role - therefore there are many different things that can interfere. The solution would depend on whether you are staking on mobile or on desktop, which wallet you are using etc. If you are not able to solve your issues with the advice here, then please contact us and provide us as much information as possible so we can assist you better (wallet used, browser used, what kind of error, screenshot etc).
- Using web3-enabled browsers such as Brave or Opera is not recommended. For best results, we recommend using Google Chrome and its MetaMask extension.
- Trying to access the staking portal while using VPN causes interference. We recommend switching off VPN while you use it.
- You have an active ad blocker or pop-up blocker, especially if wanting to use WalletConnect. You would need to deactivate it to be able to connect your wallet.
- Make sure you haven't changed any security settings of the MetaMask browser extension. If you have changed any of the permissions e.g, this could cause issues.
- You have an older version of MetaMask: make sure to update to the latest version.
- If you're using a hardware wallet such as Trezor or Ledger, make sure you have the latest version of the Trezor/Ledger firmware.
- You have installed a browser extension, other than MetaMask, which is also interfering with the content of the page.
- Ledger users: If you have any issues and/or see an error saying "Invalid data received(0x6a80)" when using Ledger, you need to do the following: 1. Update to the latest firmware, but first make sure you have your seed with you; 2. Enable custom contract data in the Ethereum app on the device.
- TrustWallet users: We have identified an issue if you are holding your ADX on TrustWallet and trying to stake using WalletConnect. We recommend importing your wallet to MetaMask and staking from there or sending your ADX to a MetaMask wallet and staking from there.
If you are still having issues, please send us a screenshot of the page with the developer console open (e.g. on Chrome browser, you need to right-click on the page, select Inspect, then click on Console) so we can investigate